1. Overview
Falcon Air Tech ("Falcon," "we," "us," or "our") respects your privacy. This policy explains what information we collect when you visit this website or communicate with us — including through the chat widget or text message — and how we use, share, and protect it.
2. Information We Collect
We collect information you provide directly, such as:
- Name, phone number, and email address, when you contact us through the chat widget on this site, by phone, or by email
- The content of messages you send us, including through the chat widget or SMS text messaging
- Service address and details about the HVAC work you're requesting, when provided
We may also automatically collect limited technical information (such as browser type and general device information) through standard website analytics.
3. How We Use Information
- To respond to service requests, quotes, and questions
- To schedule and coordinate HVAC service appointments
- To send appointment confirmations, updates, and, where you've opted in, service-related text messages
- To maintain records for billing and service history
4. SMS / Text Messaging Program
If you provide your mobile number through the chat widget on this site, by phone, or on a service form and opt in to text messaging, Falcon Air Tech may contact you by SMS text message regarding appointment scheduling, service updates, quotes, and related customer communication.
No mobile opt-in data is sold or shared. Text messaging originator opt-in data and consent — meaning your phone number and the fact that you agreed to receive texts from us — is never shared or sold to any third party or affiliate for their own marketing or promotional purposes. This information is used solely to facilitate SMS communication between you and Falcon Air Tech.
- Message frequency varies depending on your service activity (for example, appointment scheduling or follow-up).
- Message and data rates may apply, depending on your mobile carrier plan.
- Opt-out: Reply STOP at any time to stop receiving text messages from us. You may receive one final message confirming your opt-out.
- Help: Reply HELP for assistance, or contact us directly at 347-400-5487 or [email protected].
- Carriers are not liable for delayed or undelivered messages.
- Consent to receive text messages is not a condition of purchasing any goods or services from Falcon Air Tech.
5. How We Share Information
We do not sell your personal information. We may share information with:
- Service providers who help us operate this website and manage customer communication (for example, our scheduling and messaging platform provider), under obligations to protect your information
- Technicians directly involved in fulfilling your service request, as needed
- Government agencies or authorities, where required by law
As stated above, SMS opt-in and consent data specifically is never shared with third parties for their own marketing purposes.
6. Cookies & the Chat Widget
This site uses a third-party chat widget to allow visitors to message us directly. That provider may use cookies or similar technology to operate the chat function and may process the information you enter into it in accordance with its own privacy practices, in addition to this policy.
7. Data Security
We take reasonable administrative and technical measures to protect the information you share with us. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Choices & Rights
- You may opt out of SMS communications at any time by replying STOP
- You may request that we delete or correct information we hold about you by contacting us using the details below
- You may ask us what information we hold about you
9. Children's Privacy
This website and our services are directed at adults seeking HVAC services. We do not knowingly collect personal information from children under 13.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The effective date at the top of this page reflects the most recent revision. Continued use of this site or our SMS program after changes indicates your acceptance of the updated policy.